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How Siemens Healthineers gets real-time, end-to-end visibility into its outbound supply chain

Without end-to-end visibility into inbound and outbound supply chains, manufacturers risk production and delivery delays.

Using HERE's Shipment Visibility solution, Siemens Healthineers can now inform hospitals and technicians about any shipments that arrive early or late, reducing cost and installation time.

By leveraging HERE tracking, which is powered by AWS, they can track and monitor the location, condition and ETA of their medical equipment – achieving real-time, end-to-end visibility.

Observation Sensor

Reduces hospital shutdown time

Developing a smart sensor tracking device enables complete shipment condition monitoring with global connectivity – and the ability to record data when offline.

Consultant SVG - USP Feature grid - Partner v2

Improves customer satisfaction

Receiving geofenced notifications and detect damage in transit prevents unusable shipments – thereby raising customer satisfaction and the Net Promoter Score.


Optimizes technicians' time

Using HERE's indoor localization technology with no added infrastructure, Siemens Healthineers can confirm the shipment has been delivered to the technician's specific floor and room.

Through our relationship with HERE, Siemens Healthineers can inform hospitals and technicians ahead of time about any early or delayed shipment arrivals.

Heiko Ansorge, Global Head of Service Supply Chain Solutions, Customer Services Managed Logistics at Siemens Healthineers
Heiko Ansorge Siemens Healthineers

A visible success story

Thanks to condition monitoring technology, the technician knows beforehand if a parcel has been damaged. The shipment visibility from HERE reduces machine shutdown time, saves valuable technician time, and helps to improves patient care.

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