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HERE and Amazon Connect

Location-powered contact center service with the HERE Location Suite


Enhancing Amazon Connect with powerful location intelligence

For the very first time, HERE enables Amazon Connect customers to leverage leading maps and geolocation services in their call center work flow. Through our real-time and precise location intelligence, call center agents can boost their efficiency and effectiveness, thus enhancing customer service.

Our joint solution for providing customizable location services is scalable and elastic, with no infrastructure required. The pay-as-you-go subscription model is based on usage and includes no long-term commitments.

HERE Location Suite is based on one of the strongest mapping platforms in the industry, known for its level of detail, reliability, robustness and flexibility. It gives access to mapping, geocoding, places, routing, traffic, transit, positioning and geovisualization functionalities. These out-of-the-box solutions enable contact center agents to provide location-based intelligence to increase customer satisfaction.

HERE Partnership with AWS

HERE and AWS have collaborated to add the HERE Location Suite to Amazon Connect. The HERE Location Suite is also available on AWS Marketplace and to AWS Serverless users.

Learn more about our strategic alliance with Amazon

Amazon Connect Integration

Amazon Connect users can integrate the HERE Location Suite for better workforce optimization (WFO), analytics, unified communications (UC) and other more advanced use cases. The integration follows AWS best practices for the highest level of security and availability.

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By leveraging the power of location, AWS Connect contact center agents can answer critical questions around the customer experience, such as:

  • Can I get precise location of my customer when they call in?

  • Can I get an estimated time of arrival (ETA) of a delivery that is en route to my customer?

  • Can I provide a list of locations that are in the vicinity of the caller?

  • Can I send a route and map to the customer in real time?

Knowing these specifics means reduced call times, increased customer satisfaction and lower costs – all the while opening new possibilities for new revenue streams and differentiated customer and user experiences.

Contact centers will benefit from :

  • Reduced call times
  • Increased customer satisfaction
  • Lower costs
  • New revenue streams
  • Differentiated customer and user experiences

Why choose HERE Location Suite?

  • Global coverage
  • Depth and breadth of location intelligence solutions
  • High Accuracy, Fidelity & Freshness
  • Transparent Data Management Approach
  • Integrated and certified by AWS for Amazon Connect

HERE Location Suite meets Amazon Connect

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Interested in our joint solution?

For more information about Amazon Connect or HERE Location Suite, contact us directly.