METRO.digital automates tour planning for faster deliveries
METRO.digital needed
To improve operational efficiency
Timing is critical with all deliveries, but especially with food. METRO.digital, which develops digital solutions for METRO AG's wholesale business, wanted to optimize its fleet operations and improve customer service. With 700,000 deliveries per month, consisting of more than 95,000 individual trips and 10,000 users to satisfy, METRO.digital wanted to increase productivity in a sustainable way.
Most importantly, customers know when to expect their order. Having location data and truck-specific route information that covers a wide international area was essential.
"Our customers have to be sure they get what they need, in full and on time," said Claudia Stanescu, Domain Owner for Transport Operations, METRO.digital.
METRO.digital gained
Reduced costs, improved satisfaction and automated planning
METRO.digital created M.Transport, a transportation management software, to gain an in depth understanding of what happens in their fleet of more than 8,000 trucks. By leveraging HERE products, the software delivers actionable insights into business processes and improve operational efficiency. A real time dashboard informs the dispatchers of everything they need to know. The operations team can track orders, handle returns and get the proof of delivery signature they need, and drivers get the best route.
The results include an impressive 97-98% on-time delivery rate, a 37% increase in the number of trips planned using automation, and approximately 20% cost savings attributed to automated planning. Additionally, they experiences a 13% boost in customer satisfaction.
METRO.digital is aiming for 80% of tasks to be completely automated by 2030 and they are using HERE Tour Planning to replace a range of legacy applications for the last mile scenario.
Why HERE
Greater flexibility, efficiency and continued innovation
Accuracy and precision
800+ map attributes across 200+ countries, our map excels in quality, coverage and freshness.
Smarter routing
Automated tour planning with truck-specific road attributes for professional drivers.
More scalability
HERE products optimize complex routes around the world and expand with business needs.
“HERE offers the most comprehensive solution in the market, especially considering how many countries we operate in.”
More about products & services
Empowering public transport with Designium and Mitsubishi
Siemens Healthineers gets real-time supply chain visibility
Get in touch
Let's talk about how our location data can support your supply chain solutions.