Empowering public transport with Designium and Mitsubishi

Find out how Mitsubishi worked with Designium and HERE to create real-time visibility of bus networks in Japan and better serve the local community.

Challenge

Creating a more transparent and easier-to-use bus network

Despite being a central region for tourist attractions, Aizu Bus passengers had to rely on timetables posted at stations that provided limited and static information. Passengers had no way of knowing where their bus was, the distance between stops, if a bus was delayed or if it had been canceled. Even the Aizu Bus fleet's operation manager had limited real-time information about where their buses were.

Solution

Real-time visibility for an improved passenger experience

After the introduction from Mitsubishi Corporation, Designium was able to build a bus operating system using the HERE Platform and made the switch to HERE Maps and APIs. The resulting HERE API can deliver dynamic visibility of bus status at any given time, including delays or seasonal and temporary changes to the service, allowing bus operators to announce updates to drivers who can then react quickly.

Impact

Transforming local transportation

More satisfied customers

Improved customer experience for increased passenger numbers and more customer retention.

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Accurate prediction of future journeys

Bus transit companies enabled the collection and updating of their own data with more accurate ETAs thanks to advanced analytics.

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Informed drivers and passengers

HERE Routing API to provided bus operators with rerouting information and delays due to traffic or weather conditions.

“Real-time, this is the keyword for our solution. And that's the difference HERE can provide. That's something that Aizu Bus didn't have before, and now they do.”

Takafumi Nakata

Project Manager at Mitsubishi

Mitsubishi customer story

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